FAQ

This FAQ's below summatise the more frequent questions asked by parents and carers of children and young people with education and special educational needs.

MY CHILD GOES TO SCHOOL IN A DIFFERENT LOCAL AUTHORITY TO THE ONE WE LIVE IN, WHICH INFORMATION ADVICE SERVICE SHOULD I CONTACT?

In the first instance you should contact the Information Advice Service in the Local Authority in which you live. To find details of how to find your local Information Advice Service, click here.

I THINK MY CHILD MIGHT HAVE SOME SPECIAL EDUCATIONAL NEEDS ALTHOUGH THE SCHOOL HAVEN’T SAID ANYTHING, WILL MY LOCAL INFORMATION ADVICE SERVICE HELP ME?

Yes, we will be happy to help you.

I’VE LOOKED AT THE DETAILS FOR MY LOCAL SERVICE AND THEIR ADDRESS IS THE SAME AS THE LOCAL AUTHORITY, HOW CAN THEY BE IMPARTIAL?

As statutory services (ones that have to be provided by law) Information Advice Service's are all funded by the Local Authorities. However we are all expected to be at ‘arms length’ of the Local Authority and are expected to provide impartial information, advice and support to parents. Having the same address and the local authority does not mean that they will not be able to provide an impartial service. If you are not satisfied, all Information Advice Services will be able to put you in touch with volunteers and/or independent organsations that will be able to help you.

MY LOCAL PPS HAS ONLY TWO MEMBERS OF STAFF, HOW CAN THEY POSSIBLY PROVIDE A SERVICE TO EVERYONE THAT NEEDS IT?

There are wide differences between PPSs as can be seen in the benchmarking report. The local authority has the responsibilty of providing and funding a service that is able to meet the need of local parents. If you feel that they are not doing this in your area you can talk to the LA about this, your PPS or the Special Educational Needs Department in your LA will be able to tell you who to talk to.

STILL HAVE A QUESTION?

If you still have a question for the Swindon SENDIASS, please contact us and we will try to help.

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